Comments on: Telesales Urban Myth #1 – Ignore No’s, You Can Always Deal With Them at the End!

By: Chris Ducker

Chris Ducker — Mon, 08 Mar 2010 14:47:16 +0000

Ulle – Glad we’re coming in handy for you as you learn to love the world of telesales and telemarketing.

Please do tell us more on how you are developing as a salesperson using the phone daily.

By: Ulle

Ulle — Fri, 12 Feb 2010 00:40:53 +0000

Hey, I like what I’m reading, I’m a total newbie to telesales, only two weeks!! All the info is great,
Thanks
Ulle

By: Chris Ducker

Chris Ducker — Tue, 16 Jun 2009 09:15:58 +0000

@Gary – We update Telesales Magic around 3-4 times a week. The best way to stay up to date with all the articles is to simply subscribe to our RSS or Email feeds. The links are at the top of each page. We’ve had almost 150 people sign up in just a month, so we must be doing something right! Thanks for posting a comment, and stay tuned for more content-rich telesales tips!

By: Gary Patton

Gary Patton — Tue, 16 Jun 2009 02:47:54 +0000

How soon will you update your blog? I’m interested in reading some more information on this issue.

By: daniel brindley

daniel brindley — Thu, 28 May 2009 15:59:29 +0000

I work in a very aggressive B2B environment and quite often in this industry they will put the phone down on you before you have even finished your opening statement. I always call them back immediately and 75% of the time they will tell me what their objection is. And I have sold to customers that have put the phone down on me because, believe it or not they respected me for calling them back.

By: Shaun Gisbourne

Shaun Gisbourne — Thu, 21 May 2009 22:00:50 +0000

What is it that is REALLY causing the “No” here?

Personal characteristics such as your language, attitude, voice?

Is “No” a response to features or benefits of your product/service?

Is it that you’re sharing information with someone of insufficient decision making authority, and “No” is safer than “Yes” for them (and sounds less incompetent than “I Don’t Know”)?

Is it the realisation that you may be cold calling them, to which they give a negative response?

Is “No” in response to a 20 – 30 secs. description of situations your company excels at addressing?

Something else?

If it’s any of the first three, it’s your fault. You may be giving the distinct impression that you’d rather be having your eyes gouged out than calling them. Chances are, that you’re pitching them, with neither the situation, qualification nor the persons’ permission warranting it.

As for the others, it’s up to you to ask challenging, respectful questions to establish if grounds exist for conversation between you and the appropriate (highest possible) decision maker in the organisation to start with, before selling commences. No rapport with the right people = No selling opportunity.

By: Chris Ducker

Chris Ducker — Wed, 20 May 2009 05:49:24 +0000

@Sheriel – Glad you like the new blog. Yes, spread the news, hopefully everyone that visits will enjoy the read and learn something. Thanks.

@Rafal – Indeed, I absolutely 100% agree that the REAL selling DOES begin with the first ‘no’ that you come up against. Thanks for the kind words on the site, we appreciate it. Lots more to come!

By: Rafal K.

Rafal K. — Wed, 20 May 2009 04:21:02 +0000

Great read Chris. Speaking from a ‘limited’ experience a “NO” is just the beginning of a sale, otherwise a ‘monkey sitting on a rock could sell’. Unless it’s a flat out “NO”(no explanation), but then again ‘your’ opening/pitch lacked or omitted something. Never less keep up the great work

By: Sheriel

Sheriel — Tue, 19 May 2009 20:04:45 +0000

Hi Chris,

Thanks for sharing this, I’ll certainly be coming back to check your new Telesales tips everyday. I love this article…

CHEERS!!!!

Sheriel