The following is a Guest post by Mike Brooks, AKA Mr. Inside Sales.

I remember a time — and it doesn’t seem like that long ago – when telesales voicemail was all the rage.  There was no e-mail, so people tended to honor and even return voicemail messages.  It was a good time…

But that’s history now.  E-mail has changed everything, and people now hit the delete button on their voicemail messages the instant they hear something they don’t like — which is usually when it’s a message from an unknown inside telesales rep.  What to do?

The good news is that there are some rules you can follow that will give you the best chance at getting your telesales prospect to maybe call you back.

And I say maybe because people are simply too busy to call people back — especially a sales call

To give yourself the best chance of being one of the lucky few who do get called back, follow the 5 Golden Rules of voicemail messages, and cross your fingers — a little luck never hurts.

Golden Rule #1 — Be specific.

It is imperative to do some research and leave a message that specifically addresses a problem or event that your telesales prospect is dealing with.  For example, if you find out on their website that they are opening a new branch or division in another city, mention this and tie it in with your value proposal.  And always use their first name.  Something like:

“Hi Barbara, Mike Brooks here with HMS software.  I’m calling about your new office that’s opening in Houston next month, and I wanted to provide you with some ideas that may help with your networking issues.  We work with a lot of companies in the area, and I think you’ll find it useful if we talk.

You can reach me by calling area code (800) 222-0568.  That number again is area code (800) 222-0568, and ask for Mike Brooks.  I look forward speaking with you and thanks for returning my call.”

Golden Rule #2 — Use a telesales script.

You absolutely must script out exactly what you’re going to say.  Nothing gets your message deleted quicker than a series of ums and ahs.  People are way too busy to sit through — let alone call back — a message that rambles on and on by someone who doesn’t appear to know why they are calling.

Also, by scripting your message you can create great content ahead of time and deliver it like a professional — unlike the other 80% of the messages they get.

Golden Rule #3 — State their problem and offer a solution.

Did you notice that in the voicemail sample in rule #1, I mentioned a specific event (their move) and a possible problem (networking issues) as well as potential solutions to their problems (some ideas that may help you)?

This is the winning voicemail formula — mention specific problems your telesales prospect is having and offer your solutions to them.  Prospects are only thinking about themselves and will only be interested in you if you can help them solve their problems.

By addressing this in your voicemail, you stand the best possible chance of getting your call returned.

Golden Rule #4 — Mention how your solution has worked for others in their industry.

Did you notice in the sample voicemail message the part about “we work with a lot of other companies in your area”?  People want to work with, and in fact feel comfortable working with, people who understand their business.  If you have experience at solving other company’s problems, then your telesales prospect will want the same solution as well.

Everyone wants to work with successful companies and if other companies are using you, they figure you’ve got to be doing something right.

Golden Rule #5 – Never, ever leave more than two messages.

After you leave your first message, wait at least a week before you leave a second.  And if that doesn’t get returned, move on.

The last thing you want to be is a pest, and a desperate one at that.  After two messages, your telesales prospect has your name and number, and if they are interested they will call you back.  And if they don’t then you get to spend time looking for someone who will.

In conclusion: to give your voicemail messages the best chance of being returned, follow these 5 Golden Rules.  And make sure to have a solid telesales script ready for when they do call back!

Mike Brooks, Mr. Inside Sales, works with business owners and inside sales reps nationwide teaching them the skills, strategies and techniques of top 20% performance. If you’re looking to catapult your sales, or create a sales team that actually makes their monthly revenues, then learn how by visiting: http://www.MrInsideSales.com