Comments on: How to Deal with Customer Problems on the Telephone http://www.telesalesmagic.com/rapport-and-trust/how-to-deal-with-customer-problems-on-the-telephone/ Telesales & Cold Calling Tips for Business Phone Sales & Telemarketing Training. Achieve Successful Telephone Selling & Boost YOUR Sales! Thu, 17 Feb 2011 17:28:00 +0000 hourly 1 http://wordpress.org/?v=3.2.1 By: Chris Ducker http://www.telesalesmagic.com/rapport-and-trust/how-to-deal-with-customer-problems-on-the-telephone/comment-page-1/#comment-26 Chris Ducker Thu, 28 May 2009 08:26:14 +0000 http://www.telesalesmagic.com/?p=182#comment-26 Thanks 'Hi'. Appreciate the feedback. And youre right. Although 'customer service' and 'sales' are normally classed as two separate entities nowadays, I am still a big believer that they go hand-in-hand. Watch out for an upcoming article on "How to Give World Class Customer Service in the Telesales Role". Thanks ‘Hi’. Appreciate the feedback. And youre right. Although ‘customer service’ and ‘sales’ are normally classed as two separate entities nowadays, I am still a big believer that they go hand-in-hand. Watch out for an upcoming article on “How to Give World Class Customer Service in the Telesales Role”.

]]> By: Hitrate http://www.telesalesmagic.com/rapport-and-trust/how-to-deal-with-customer-problems-on-the-telephone/comment-page-1/#comment-25 Hitrate Thu, 28 May 2009 07:09:50 +0000 http://www.telesalesmagic.com/?p=182#comment-25 I think the key to customer satisfaction is to truly listen. Every customer out there needs to feel important. Nice article by the way! I think the key to customer satisfaction is to truly listen. Every customer out there needs to feel important. Nice article by the way!

]]> By: M http://www.telesalesmagic.com/rapport-and-trust/how-to-deal-with-customer-problems-on-the-telephone/comment-page-1/#comment-20 M Wed, 27 May 2009 09:01:26 +0000 http://www.telesalesmagic.com/?p=182#comment-20 Paul, great article, among the best and most to the point concise articles on how to handle customer problems and frustration I have ever read. Paul, great article, among the best and most to the point concise articles on how to handle customer problems and frustration I have ever read.

]]> By: Chris Ducker http://www.telesalesmagic.com/rapport-and-trust/how-to-deal-with-customer-problems-on-the-telephone/comment-page-1/#comment-18 Chris Ducker Tue, 26 May 2009 06:35:08 +0000 http://www.telesalesmagic.com/?p=182#comment-18 I agree, a good, professional telesales person will always listen TWICE as much as they talk! I agree, a good, professional telesales person will always listen TWICE as much as they talk!

]]> By: Shaun Gisbourne http://www.telesalesmagic.com/rapport-and-trust/how-to-deal-with-customer-problems-on-the-telephone/comment-page-1/#comment-13 Shaun Gisbourne Fri, 22 May 2009 09:45:59 +0000 http://www.telesalesmagic.com/?p=182#comment-13 Paul, this really resonates. Found it hard not to nod a lot in this post. This being a classic example: "Telephone listening needs to be noisier than the face to face kind. Let the customer spill out their problem or issue and invite them to empty out before moving onto the next stage" Whatever work you're doing on the phone, using the ears and the mouth in the 2 : 1 ratio from the first really cannot be overstated. Thank you Paul Paul, this really resonates. Found it hard not to nod a lot in this post. This being a classic example:

“Telephone listening needs to be noisier than the face to face kind. Let the customer spill out their problem or issue and invite them to empty out before moving onto the next stage”

Whatever work you’re doing on the phone, using the ears and the mouth in the 2 : 1 ratio from the first really cannot be overstated.
Thank you Paul

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