I’ve seen a ton of emails and tweets coming through over the last couple of months on the subject of emailing and leaving voicemails in regards to telesales and inside sales calling and follow-up’s. Being that we are a telesales tips, telemarketing tips and cold calling tips blog, I sat down and put together a few things on the subject. At first it was going to be a 2 part post, but it evolved into something a lot more heavy, content wise. After a little planning and getting together with a great eBook designer, our first FREE Telesales eBook was born.
POLITE “I CAN’T WAIT, GIVE ME MY FREE eBOOK NOW!!!” MESSAGE: If you don’t want to read this post (which is largely taken from the introduction of the eBook itself) and want to get your hands on it immediately, stop reading, and just sign-up on the top right-hand side of the site. A download link will be emailed to you right away!
Fact of the matter is, making follow-up’s should be part of the contact strategy of any telesales professional. Following up on your prospects in a consistent, professional manner leads to a profitable flow in your sales pipeline. By making follow-up’s, you convert leads to prospects and prospects to customers and get more referrals in the process.
Make no mistake, emails and voicemails will NOT ‘close’ business for you (maybe very rarely, but let me emphasize the word ‘rarely’ here!). People prefer to buy from people. Plain and simple. Even the greatest emails and the strongest, most professional voicemails left on hundreds of thousands of machines throughout the course of the day do not bring clients on board.
However, when used properly, they can greatly increase the possibility of doing so, by providing more in-depth information, and generally allowing you to look professional and seasoned, as a company or individual.
As telesales professionals it’s our job, and we know this, to help people find solutions to their problems. We’re picture painters. Artists. Helping people see that the issues and headaches that they have been experiencing can be forgotten with the help of our spectacular range of products, or services. This will almost always be done by creating rapport, engaging our clients, and helping them along in the buying process.
Remember, people LOVE to buy, they just don’t like to be SOLD!
Emailing and leaving polite, professional and thought out voicemails can drastically help us create the right mindset and platform for doing business together. However, let me stress again – you should not to make sales via email and voicemails – people will always prefer to do business with people, as I mentioned above. Simply think of them as additional ammo in your sales arsenal, that’s all.
This eBook focuses on using these two tools to help you when making your follow-up’s with prospective clients, to supplement your teleselling efforts. However, I do focus a little more on email, as we do tend to use this medium more than voicemail nowadays, don’t we..?!
Just sign-up at the top right-hand side of the site and a link to the eBook will be emailed to you directly. I hope it helps you out, and please let me know how you get on by commenting on this page.
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