This is a guest post by regular contributor Paul Archer, of Archer Training in the UK.

TIP #1 – The Phonetic Alphabet
I recall my children learning the phonetic alphabet at school and I remember reading stories to my daughter all about Annie Apple and Naughty Nick and his lost nails.

Great fun and a useful tip when getting people’s names from the gatekeeper is to write the difficult ones down phonetically rather than literally.  Type this into your CRM system so when you get to talk to them, you’re able to say their name perfectly. Spell it as it is said, is the key.
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